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03300 246 246
MON - TUE 9AM - 5PM
WED - 10AM - 5PM
THU - FRI 9AM - 5PM

For use by mortgage intermediaries only

SERVICE
LEVELS

Please note our SLAs are subject to change, please check the website reguarly for our latest position

DIP Referrals

Next day after application submitted

24 Hours
Vetting of mandatory customer documentation

Vetting of mandatory customer documentation

48 Hours
Valuation Instructed

Valuation instruction (subject to passing vetting)

1 working Day
Initial underwrite (once vetting process has been passed)

Initial underwrite (once vetting process has been passed)

34 working Days
Assessment of documents post UW - once all requested documents are received and accepted, these will be reviewed by the underwriter

Assessment of documents post UW - once all requested documents are received and accepted, these will be reviewed by the underwriter

24 working Days

We are striving to provide the best possible outcomes for our customers, while maintaining our commitment to lending responsibly. We are therefore managing our existing pipeline of applications to enable customers to complete their transactions before the end of the Stamp Duty Holiday and current Help to Buy scheme on 31st March 2021. Protecting service levels and giving certainty to those customers already in our pipeline has to be the right priority for us and we have therefore decided to make a number of temporary reductions to our residential product range, removing all products for new purchase applications. We will launch a new and fully invigorated product range in the New Year

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