Please note our SLAs are subject to change, please check the website reguarly for our latest position
Next day after application submitted
Vetting of mandatory customer documentation
Valuation instruction (subject to passing vetting)
Initial underwrite (once vetting process has been passed)
Assessment of documents post UW - once all requested documents are received and accepted, these will be reviewed by the underwriter
We are striving to provide the best possible outcomes for our customers, while maintaining our commitment to lending responsibly. We are therefore managing our existing pipeline of applications to enable customers to complete their transactions before the end of the Stamp Duty Holiday and current Help to Buy scheme on 31st March 2021. Protecting service levels and giving certainty to those customers already in our pipeline has to be the right priority for us and we have therefore decided to make a number of temporary reductions to our residential product range, removing all products for new purchase applications. We will launch a new and fully invigorated product range in the New Year
